Key Responsibilities

Team Management

• Hire Freelance Staff for Specific Duties (FOH Assistants)

• Manage Scheduling of Freelance Staff

• Manage Inventory & Place Orders

• Manage Workshop Registration Tracking

Customer Service & Studio Operations

• Serve as primary point of contact for studio visitors, providing exceptional customer service and maintaining a welcoming environment

• Conduct studio tours and provide comprehensive information about BKLYN CLAY's classes, workshops, and membership

• Process and fulfill orders for the in-person shop and webstore through Shopify

• Handle student and member inquiries with expertise and professionalism

• Receiving outside firing work and ensure it is submitted following all protocols

• Searching for misplaced student and member work

• Conducting new member orientations

• Troubleshooting our firing fee system and communicating with the rest of our team when something is out of order

• Maintaining studio administrative equipment

• Front of House Team iCal management 

Inventory Management

• Monitor and maintain inventory levels for:

• Studio supplies (tools, cleaning supplies)

• Retail items (merchandise, beverages, snacks, commercial glazes, clay for resale)

• Administrative supplies

• Coordinate with Operations Coordinator to place orders and manage stock transfers between locations

• Help to define and maintain inventory management systems

• Conduct regular inventory audits and report discrepancies

• Update and verify that inventory listed on Shopify is consistent with our internal counts

• Occasional off-site trips to our storage facility to receive shipments and assess off-site inventory

Facility Maintenance

• Perform daily cleaning of all studio areas including:

• Putting out fresh towels for studio use and bagging dirty laundry for pickup

• Thorough cleaning of bathrooms and kitchen

• Returning misplaced items to their proper location

• Cleaning of common areas and workspace surfaces

• Dusting and organizing retail areas

• Trash and Recycling (emptying throughout the day and ensuring it’s taken out for pickup according to the schedule)

• Wiping down sinks and removing clay in the drain

• Guide and participate in deeper cleaning projects as needed (this includes quarterly cleaning days at both locations)

• Monitor facility conditions and report maintenance needs

• Ensure studio is prepared for private classes and events through timely cleaning and setup

• Organize and maintain Lost and Found on a regular basis

• Organizing Outside Firing, Hospital and Glaze pickup areas and disposing of work left past its pickup deadline

• Reclaiming work left on Overflow shelves for more than two weeks

Private Lessons, Parties, Workshops, and Events

• Monitor workshop registration and attendance

• Create a welcoming environment by setting up classrooms for events and classes with appropriate tools.

• Give advance notice to students and members when an area of the studio will not be available

• Proactively offer to sell snacks and beverages (including beer and wine)

• Process payment for additional work kept beyond what is included in the lesson.

• Process work after private  lesson by following all procedures, including:

• Proper documentation of work at every stage of processing

• Trimming wheel thrown work

• Glazing

• Packaging for pickup

Required Qualifications

• Experience managing or assisting a manager, or arts administration qualifications

• Excellent organizational and time management skills

• Experience in customer service

• Demonstrated ability to work independently and as part of a team, in person and remotely

• Strong  communication skills, both written and verbal, in person and via email/text/Slack

• Physical ability to stand for extended periods, climb a vertical ladder, and lift up to 50 lbs regularly

• Availability to work flexible hours including evenings and weekends at both our Prospect Heights and Tribeca locations

• Experience throwing ceramics on the wheel, trimming ceramic work and glazing ceramics

Preferred Qualifications

• Previous retail or studio management experience

• Knowledge of inventory management systems

• Experience with Shopify or similar e-commerce platforms

• Proficiency with Shopify point-of-sale systems and Google Suite (especially Google sheets)